2️⃣ Building Communities

Why we started with building the CX Greece Community

Customer Experience (CX) in the Greek market faces a series of trends and challenges, with the pandemic and the advancement of technology, such as AI, playing a significant role. We observed that businesses in Greece are increasingly recognising the importance of CX and investing in initiatives focused on improving their customers' experiences. We see the use of modern technology through process automation aimed at creating personalised experiences, investment in omnichannel strategies, and the use of data for decision-making.

Recognising that this specific topic is more relevant in the Greek market than ever before, as it garners interest from various sectors dealing with it, we thought about what we could do to contribute to it.

💡 And here, we found a gap - that we could fill.

So, we started CX/GR under REBORRN. Our goal was simple: we wanted to create a place where people who are interested in CX — whether they're experts or just getting started — can come together. They can talk, share ideas, and help each other with the challenges they face in CX. For now, it’s a part of REBORRN, but we think it has a lot of potential to grow

You have already organized four meetups. Click below to have a look.

To enhance the community building within CX Greece, we’ve also introduced CX/GR Slack Group. This platform serves as a vibrant hub for uniting our community members. It's a collaborative space where we can work together, share insights, and drive forward the CX movement

Our overarching ambition is to establish a comprehensive platform for Customer Experience (CX) in Greece. We envision a place not only for networking with experts but also for exchanging ideas, collaborating on projects, and accessing a wealth of information on CX.